A: No problem! Just click Forgot your login? at the login area. Enter either your email address or username. Then your password will be mailed to your registered mailbox within a few minutes.

If you have changed email addresses and cannot receive the auto-email username / password reply you may call us at 1-416-628-1072 for assistance.

A: Your username and password are case-insensitive. Please make sure you input them correctly. This applies to you if you get the correct username or password. If the problem still persists, you may have turned the cookies off by accident. Then set cookies of your browser on. For more details about cookies, please check Enable cookies.

Still need help? Contact us .

Log-in to the site using your username and password then click on the "Reactivate" button. You will receive a confirmation letter after it is successful. Keep in mind that all reactivated profiles must be reviewed and approved by customer service. If you have any problem, write to support@PositiveSingles.com .

A: For password, click on "My Account/Home" and then click on "Update account".

A: Sorry, you cannot change your username. If you really want a new username, re-register with a new username.

The paid membership can not be transferred to the new username from old one.

A: PositiveSingles.com makes it easy for you to post a photo. To upload a photo directly from your computer, simply go to the "My Account / Home", select "Add / Manage photo", and follow the instructions.

A: Normal posting time for photos is 24-72 hours. Our staff must approve each photo to maintain the quality of matches available through PositiveSingles.com. For express approval you may reach us by phone at 1-416-628-1072.

A: Please review the following photo uploading requirements and re-submit your photos for approval:

• Only GIF, JPG (Jpeg), PNG, BMP or TIFF files. Photos should be larger than 80x80pixels and less than 3M in file size.
• No porn, unrelated, copyrighted photos.
• Real, clear and nice-looking photos will get priority listing.
• Your photos will be reviewed. Inappropriate photos will be deleted.

A: To scan your photos, please go to the nearest Kinko's store and scan them there.

If you are our gold member, we can scan your photos for free. Send your photos include site name and username to:

SuccessfulMatch / PositiveSingles.com
5334 Yonge Street, Suite 141
Toronto, Ontario M2N 6V1
Canada

Your photos will not be returned.

A: In the main navigation click on " Free Sign-Up " and follow the steps. Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and enable you to describe your personality even further in a brief narrative. Why wait? Create your profile today!

A: It's quick and easy to do! To update your profile, just click "My Account / Home " then click on "Edit / View profile" and follow the simple instructions.

A: After logging in to "My Account / Home" page, click "Who's in favorite list", and you can check your favorite list here.

A: To cancel, click on "My Account / Home" then "Other membership services" then click on "Resign from the website and delete profile".

A: You can check your email by clicking on "Checking emails" or "Webmail" on my account page after logging in, you may also go to your mail box that you used to register with us.

A: Quite often email "spam" protection can block emails being sent to you through our website.

A: No. As a standard member, you can reply to all messages except winks sent to you by hitting "reply" at your real mail box.

If you have received a "Wink" you must be a Gold Member to reply to the "Wink". If you are a Gold Member you can click on the profile link at the bottom of the "Wink" email. That will take you to the user's profile where you can scroll to the bottom of their profile in order to initiate an email.

A: As a Standard Member, you can not initiate sending messages to others. To do so, you need to become a Gold Member.

A: We respect your privacy and will keep your actual email address confidential.

To send anonymous email from your own email program, send email to:Username@PositiveSingles.com. If you want to use another email address of yours, change it first at My Account after login.

To reply to email from other PositiveSingles.com users: just hit "reply" at your email account!

When you reply to a Username@PositiveSingles.com, your real email address will be removed. The recipient will see only: YourUserName@PositiveSingles.com.

We do not save email sent through PositiveSingles.com. If you want to save email messages, save copies in your inbox.

A: If the email you're sending is being returned to you, it could be that: you are trying to send to an anonymous username that doesn't exist. Be sure to check your spelling. The person you are trying to contact is no longer a member of PositiveSingles.com. You are sending from an email address other than the address that you used when you joined PositiveSingles.com.

A: If you need to establish an email account, there are several Web-based services that provide email service free of charge. By establishing a free web-based email account and registering it with PositiveSingles.com, you can: Be organized by sending all of your PositiveSingles.com email to your Web-based email inbox rather than having it mixed in with your work or other personal correspondence. Send and receive messages from any internet-connected computer. Stay in touch with your matches even when you're out of town. After joining, if you'd like your PositiveSingles.com email directed to your new web-based email address, you must change your current registered email address in your Membership Info

A: It is a quick, fun way to let someone know you're interested. You pick a one-liner from the list, and it's sent to the member of your choice. The member gets the wink in the webmail or email address and then can go to your profile and wink back with you.

All users can send winks for free. If you'd like to take it a step further, then upgrade to a gold member and sending an email to start up a real conversation.

A: Searching allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with zip code, age, and gender. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you'll find your perfect match!

A: There are a number of ways to increase your number of matches. First make sure you have created a profile. Once you create your profile, our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Already did that? The criteria in your profile may be too specific. Go to Search Profiles and try to broaden your match criteria. For example, if you have height requirements of 5'10" -6'0", try expanding those by a few inches.

Don't just wait for someone to respond to your profiles. Start initiating as many winks or emails as possible.

Post a photo. Research shows that profiles with photos are 8 times more like to receive a response.

When contacting other members. remember to talk more about yourself and ask questions. That gives your potential match even more incentive to write back.

Make sure to login to your account frequently. this will enable your profile to be higher up in the search results.

On the more technical side. many people have more than one email address. Always make sure you're using your registered e-mail address.

If you're not receiving any response at all. you may have a "spamguard" in place. keeping mail from PositiveSingles.com from reaching you. Check with your service provider.

If none of these solutions work, please contact us and we'll be happy to help.

A: If you are the new user, after your registration, you can go to invite page directly and start to invite your friends. Established users can click" My friends circle" to start inviting your friends. When some of your friends join your circle, your circle is created successfully.

A: Once you have received the invitation letter, you can click the link for registration. After you sign-up, you automatically join your friend's circle.

A: You can't add all PositiveSingles.com to your personal list of friends. But you can "Invite" new people to join PositiveSingles.com. If they sign-up through the Invitation letter you sent to them, they will automatically be added to your "My Friends" list. Also, we offer the right for you to access all the friends in your circle including those whom are invited by you and those whom are invited by your friends or friends' friends.

A: To remove someone from your Friends List go to your personal home page, scroll down to "My circle of friends" and click on "my Friends." You will then see a listing of every single person currently on your Friend List Next to each name you will see "Remove from friends". By clicking "Remove from friends", that person will be removed from your Friend List. You may only delete one person at a time.

A: Make sure the friend you want to contact is listed in your friends list directly, go to more info page of one you want to contact, then you can send email to him or her free, and you can send free wink to anyone in your circle. If you have any other problem, feel free to contact us on support@PositiveSingles.com .

A :A blog is short for "weblog". According to Webopedia, a blog is a Web page that serves as a publicly accessible personal journal for an individual. Typically updated daily, blogs often reflect the personality of the author. A blog allows you to keep an online journal you share with others. You can add, edit, or delete posts and comments.

A: Comments are postings other people can add to your personal blog page. In the "Edit Your Blog Settings" page, you decide if people can leave comments or not.

A: You can choose which blogs to watch, like your Hotlist, on the Blog Main Page and never miss an entry.

A: Original content is reviewed before publishing to the site. If PositiveSingles.com's Terms of Use are violated, the posting is denied. Examples of denied content include but are not limited to: personal ads, advertisements of products or services, and hate language.

A: RSS stands for Really Simple Syndication. The RSS link at the top of a member's blog allows you to set up your favorite RSS reader to periodically check and alert you about new posts in that blog.

A: As a member of PositiveSingles.com, you get your own blog homepage. From your homepage, you can see all your posts, recent visitors, the most recent responses by others, and your responses to other member's blogs.

Yahoo! Mail helps you combat spam with advanced, patent-pending SpamGuard technology. Our enhanced SpamGuard uses artificial intelligence to automatically detect and direct spam into your Bulk folder. With SpamGuard, your Inbox stays clear for your important personal and professional messages.

To check if SpamGuard is on (the default):

1. Click on "Bulk" in the left navigation bar.
2. Above the list of messages, if any, you will see a notice that says SpamGuard is ON or OFF.
   
3. If SpamGuard is OFF, click the text to the right that says "Edit Settings."

With SpamGuard turned on, most spam will go to your Bulk folder instead of your Inbox.

SpamGuard Plus is an advanced spam fighting system that is completely customized according to your individual preferences. You tell the filter what you want and what you don't and over time, this feature learns to deliver the mail appropriately. SpamGuard Plus is only available to Yahoo! Mail Plus subscribers.

How do I use SpamGuard Plus?

You train the filter by clicking "Spam" (in your Inbox) or "Not spam" (in your Bulk folder). If a message is directed incorrectly, tell us by clicking the appropriate button.

• If a spam message is delivered to your Inbox - click "Spam."
  
• If a non-spam message is delivered to your Bulk folder - click "Not spam."
  

The system records your preferences and keeps your own personal database of rules to reject spam. (This is called a Bayesian filtering system.)

Smart filtering is turned on by default for Mail Plus users. You can turn it off by changing the settings in the Spam Protection section of the Mail Options page, but we strongly recommend you leave it turned on for the best anti-spam protection.

Click to Go Back to FAQ Topics

When SpamGuard is on, messages that trip its "spam alarm" are automatically directed to the Bulk folder - which reduces the amount of spam you receive in your Inbox.

Messages will be removed from your Bulk folder periodically. You may choose to delete messages from your Bulk folder after 1 month, 2 weeks, 1 week, or immediately. Messages in your Bulk folder do not count toward your mail storage quota.

The Bulk folder doesn't generate spam, and you won't receive any additional mail as a result of this folder. The system only diverts from your Inbox incoming messages that appear to be spam.

Click to Go Back to FAQ Topics

Yahoo! makes a concerted effort to deliver solicited commercial and personal email directly to your Inbox. If you believe that a message delivered to your Bulk folder is more appropriately delivered to your Inbox, please select the message(s) and click the "Not spam" button above your messages.

Click to Go Back to FAQ Topics

If you're ever worried about giving out your email address on a web site, AddressGuard is for you. Instead of leaving your address open to spam, you can use a disposable email address, while still accessing all your mail in one place.

You can create up to 500 disposable addresses with Yahoo! Mail Plus. Use these when you want to give an email address to a site that you suspect might share or sell it. Create several if you shop at different places and want to have a different email address for each store. You can view messages sent to each of your disposable addresses in your Inbox or a folder that you designate.

Each disposable address has two parts: a base name and a keyword.

Base name

The base name is the same for all your disposable addresses but it's different from your Yahoo! ID. By using this profile, you can keep spammers from guessing your Yahoo! ID and your primary email address.

Keyword

The keyword identifies what you are using the disposable address for. You can use the name of the company to which you are providing the disposable email address, or another word that you will remember.

All disposable email addresses will take the form basename-keyword@yahoo.com.

Example:

If Widget Designs shares or sells this disposable email address and it begins receiving spam, you can simply shut down dairyman88-widgetdesigns@yahoo.com without affecting your primary Yahoo! Mail address or any of your other disposable addresses.

To shut off a disposable email address, click the Mail Options link in the upper-right corner of your Inbox. Select AddressGuard from the list of options. Select the address you want to turn off and click delete. You will no longer receive any messages sent to that address. If you still wish to communicate with Widget Designs, you will have to create another disposable email address.

For more information about the AddressGuard feature, take the tour. (Requires Macromedia Flash Player.)

Click to Go Back to FAQ Topics

You can access several different views of your Inbox by using the View command above your messages. Click the arrow to reveal a menu with the following choices: All Messages, Messages from My Contacts, Messages from Unknown Senders, Unread, and Flagged.

Messages from My Contacts:

When you choose "Messages from My Contacts" from the menu, you will see a view of your Inbox that displays only messages sent from people whose email addresses are in your Address Book.

However, in this view you will not see messages from your contacts who you have not yet listed in your Address Book. This may result in some missed messages that you want to read. To see all the messages sent to you, select "All Messages" from the menu.

To add people to your Address Book so that you are able to see their email messages in the "Messages from My Contacts" view, open a message from one of them and click on the link next to their name: "Add to Address Book." You can also click the "Addresses" button on the Yahoo! Mail toolbar to add addresses anytime.

Messages from Unknown Senders

When you receive messages from those not in your Address Book that are not snagged as spam by SpamGuard and directed to the Bulk folder, they will appear in the "Messages from Unknown Senders" view of your Inbox. These messages may not be spam, but the sender's email address is not in your Address Book.

To add a sender to your Address Book, open the message and click "Add to my Address Book" at the top of the message or use the "Addresses" button on the Yahoo! Mail toolbar. Future messages from that sender will appear in your "Messages from My Contacts" view.

How do I add names to my address book quickly?

Another easy way to add names into your Address Book is QuickBuilder. QuickBuilder setup allows you to search your Yahoo! Mail messages for contacts and add them to your Address Book. It's easy and fast!

How do I view all my messages?

To see the all the messages in your Inbox, click the "Inbox" link in the left navigation bar. This will show you a combination view of "Messages from My Contacts" and "Messages from Unknown Senders."

Click to Go Back to FAQ Topics

Never respond to unsolicited email. To those who send spam, one response or "hit" from thousands of emails is enough to justify the practice. Additionally, it validates your email address as active, which makes it more valuable, and therefore opens the door to more spam.

Never send your personal information (credit card numbers, passwords, etc.) in an email. Spammers can fake the format of Yahoo! and other trusted sites. Yahoo! will never ask you to send your password or credit card information by email.

Never follow a spam email's instructions to reply with the word "remove" or "unsubscribe" in the subject line or body of the message unless you trust the source. This is often a ploy to get you to react to the email. Not only will spammers fail to unsubscribe you, they will have even more incentive to sell your address - which you've validated with your response.

Never click on a URL or web address listed within a spam email, even if the message tells you that's how you unsubscribe. This also alerts the sender that your email address is active and can result in more spam.

Never sign up with sites that promise to remove your name from spam lists. Although some of these sites may be legitimate, most are actually address collectors. If a collector records your address, they will value it more highly because it is active.

Click to Go Back to FAQ Topics

1. We currently accept payments via:

2. Online payment:

Credit Card and Check/Debit Card payments are made online using our secure server. Subscribe today for more details.

3. Pay by Checks and money order:

Checks and money orders can be made payable to Successful Match and mailed to:

Successful Match 5334
5334 Yonge St., Suite #141
Toronto , ON
Canada
M2N 6V1

Please make sure you include the name of the website you have joined (PositiveSingles.com), your username and email address.

We will update your member status once your check or money order has been received. It may take 1-2 weeks from the day that you mail it. Try logging in periodically to see if your account has been updated. If you have any problems, please send your check or money order number, date when it was sent, real name on it, amount and email/username to support@PositiveSingles.com or call 416-848-3753.

A: If you pay by credit card, your subscription will be auto-renewed at the monthly rate after its initial term expires until you cancel gold membership, unless you pay by packages. You can easily turn off auto-renewal on the Billing history page after login.

A: As the best dating site, we offer a very secure SSL environment for tens of thousands of our members. We have not encountered a single incident where the customer's information was compromised.

Our website is directed to PayPal.com. You actually enter all your billing information at PayPal.com, not at our website. Please double check.

A: At present, the system does not allow freezing gold membership. However you can cancel the gold membership by going to "Other membership services" under "My membership" item.

A: After logging in, click on " My Account/Home " then click on " Other Membership Services ". You may also reach us at 1-416-628-1072 to cancel.

Alternatively, you can email support@PositiveSingles.com . We will terminate your membership and stop billing you. But this process will take 2-4 working days and we may need some back and forth verifications from you.

Your profile is still kept on our site so that you can continue to respond other profiles of interest.

A: In order to use your debit card on our site, it must have both a name and verification code. You may also try PayPal.

A: In order to receive your free membership, please send that information in an email to support@PositiveSingles.com . Be sure to include the username and email address of your account as well as the username and email address of your friend who has registered.

A: It will show up as SuccessfulMatch on your billing statement.

A: Occasionally our credit card processor will refuse a card even though it is valid. Please give PayPal a try, or you could send us a check or money order in the mail.

A: Successfulmatch is the name of the parent company, which manages PositiveSingles.com and many other dating sites. The purchase will show up in the billing statement under the name of SuccessfulMatch for billing purposes.

1) PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.

2) Check is a financial document which allows us to transfer specified amount of money from user's account to ours A money order is a type of check intended to provide a safe alternative to sending cash (in the mail). Money orders are typically sold by third parties such as post offices, etc.

3) Credit Card/Charge Card A card which can be used to obtain cash, goods or services up to a stipulated credit limit. The supplier is later paid by the credit card company which in due course is reimbursed by the credit card holder who will be charged interest at the end of the credit period if money is still owing.

4) Check Card/Debit Card A debit card is a card which physically resembles a credit card, and, like a credit card, is used as an alternative to cash when making purchases. However, when purchases are made with a debit card, the funds are withdrawn directly from the purchaser's checking or savings account at a bank.

A: If you're having trouble with the speed of our site, it's usually one of three things: PositiveSingles.com may be experiencing technical difficulty. We know what it's like to be in a hurry to find love, but please try again later. The connection on your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible internet connection rate. The internet itself may be experiencing a traffic jam. Try again at another time when the information highway may not be so heavily traveled.

A: You may have turned the cookies off by accident. Please reset your browser to accept cookies

A:1.Netscape Navigator 4.x (Windows and Mac):

Click the Edit menu and select Preferences.
Click on Advanced in the list of topics on the left side of the window. The right side of the window should now display a series of checkboxes.
Find the box labeled "accept all cookies" and make sure it is checked.
Click OK.

2.Microsoft Internet Explorer For Windows Version 5.xx

Click the Tools menu and select Internet Options.
Click the Security tab at the top of the window.
The box at the top of the window should read Internet Zone.
The bottom section of the Security window contains several buttons. Click the one marked Custom.
Scroll down the list of options until you see the Cookies heading.
In the Allow per-session cookies (not stored), click the Enabled button.
In the Allow cookies that are stored on your computer, click the Enabled button.
Click OK.

3.Microsoft Internet Explorer For Windows Version 6.xx

Click the Tools menu and select Internet Options.
Click the Privacy tab at the top of the window.
Make sure that the slider is set at a level not higher than Medium.
The bottom of the slider section of the Security window contains several buttons. Click the one marked Advanced.
In the new window under the Cookies section, check the box labeled Override automatic cookie handling.
Now you will see the other settings enabled and can be configured.
Under the First-party Cookies section, click the Accept button.
Under the Third-party Cookies section, click the Block button.
Check the box labeled Always allow session cookies.
Click OK.

4.Microsoft Internet Explorer 5.x (Mac)

Click the Edit menu and select Preferences.
On the left pane, under the Receiving Files section, click Cookies.
In the right pane, find the pull-down menu next to When receiving cookies and select Never ask.
Click OK.